Internal Mobility: What is it and why is it trending?

Insights on how an Internal Mobility strategy can deliver your businesses technical skills’ requirements and reduce its reliance on external recruitment. By Mary Connaughton, Code Institute     We’re hearing a ... Read More

Customer stories trump customer satisfaction

It’s not the customer satisfaction score that matters it is your customer’s stories about the memory of their experience that really counts.   By Betty Nerney What is Customer Experience (CX) or Customer Experience Excellenc... Read More


    By Aoife Lenox   The question I get asked the most is probably: "What is an introvert?" Introverts themselves often don’t know they are introverts. I didn’t understand myself until a few years ago.   When a... Read More

The Rise & Power of Team Coaching – Part 2 of 2

        By Louise McNamara, Director, Invisio   In part one of this two-part series, Louise McNamara explored the rise of teams in organisation structures and what a high-performing team looks like, before going on to c... Read More

Feedback - are we doing it right?

By Carol Mannion People and Organisation Consulting, PwC     Throughout my 10+ years in Learning & Development, capturing the true impact of learning programmes has been a constant challenge. I’ve seen so many learning events ... Read More
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